Question 1

How do I register a .ma domain name?

Accepted Answer

Type the name you want in the search bar, check its availability, then add it to your cart. Registration is completed within a few minutes.

Question 2

Which domain extensions do you offer?

Accepted Answer

386 extensions are available: .ma, .com, .net, .org, .info, .shop, .store and many more. The up-to-date price of each extension is displayed when you search for your domain.

Question 3

What is the difference between .ma and .com?

Accepted Answer

.ma strengthens your local presence in Morocco, while .com remains a widely recognized international extension. We recommend .ma for a Moroccan business and .com for a more global reach.

Question 4

Can I transfer my domain from another registrar?

Accepted Answer

Yes, and you stay in control from start to finish. Search for the domain on our site: if it is already registered elsewhere, a “Transfer to us” button appears. Paste the authorization code (EPP/authcode) provided by your current registrar — after unlocking the domain —, add it to your cart, then pay: we initiate the transfer with the registry. You can also start the transfer while ordering a hosting plan or a VPS: at the “I have a domain” step, the “Transfer my domain from another provider” option takes you to the same flow. The transfer usually extends the domain by one year. Our team stays by your side to support you.

Question 5

How do I track a transfer and retrieve my EPP code from my client area?

Accepted Answer

An incoming transfer you have initiated appears in your client area, under “Domain names”, with its status until it is validated by the registry. Conversely, to transfer a domain from us to another provider, open its details page in the client area: the “EPP code” tab gives you the authorization code, and you can lift the transfer lock there. Support is available to assist you if needed.

Question 6

What is the duration of a domain registration?

Accepted Answer

.ma domains are registered for a minimum of 1 year, renewable before expiration. We send you reminders before the deadline.

Question 7

How does domain renewal work?

Accepted Answer

You receive reminders before expiration. Renewal is done from your client area at the current rate (e.g. 139 DH/an for a .ma, 139 DH/an for a .com). After expiration, a grace period generally lets you recover the domain.

Question 8

Can I manage my DNS (zones and records)?

Accepted Answer

Yes, DNS management is free and included. Enable managed DNS from the DNS tab of your domain: we host your zone and automatically delegate your name servers, then you create your A, AAAA, CNAME, MX, TXT (SPF/DKIM) and other records in one click from your client area.

Question 9

Can I buy a domain without hosting?

Accepted Answer

Yes, you can register a domain on its own and point it to any host. You can add hosting with us at any time.

Question 10

How do I point my domain to my VPS?

Accepted Answer

In one click: from the DNS tab of your domain (“Attach to a VPS”) or from your VPS console (“Attached domains”), choose the server — we automatically create the A record pointing to its IP address. You can also order or transfer a domain directly for a VPS: the pointing will happen as soon as it is activated.

Question 11

Is my Whois information protected?

Accepted Answer

Whois privacy depends on the extension. For .ma, registration follows the rules of the national registry. Contact us for the protection options available depending on the extension.

Question 12

What is a registrant contact (Whois) and how do I associate it with my domain?

Accepted Answer

The registrant contact (Whois) identifies the owner of a domain name — name, email, phone and address — and applies to all extensions. The easiest way: create a reusable record, just once, from “My contacts” in your client area; you can then reuse it on any domain (allowing you to register a domain on behalf of a third party). If you already have a record, you can associate it at the time of ordering; otherwise, no entry is required to finalize your first purchase — a reminder invites you to complete the registrant details right afterward, from the domain's details page. For a .ma domain, ANRT additionally requires a copy of the registrant's document (national ID card, passport or residence permit for an individual, ICE or RC for a company): you upload it after ordering, from the domain's details page, without it blocking your purchase.

Question 13

Why does my .ma domain require the titleholder's ID document, and how do I send it?

Accepted Answer

For .ma domains, the registry (ANRT) now requires a copy of the registrant's supporting document — no longer just its number: national ID card, passport or residence permit for an individual, or company registration proof (ICE / RC) for a business. Upload it from your client area, on the affected domain's page. Mind the order: the domain must first have a registrant contact linked (the “Registrant to complete” banner); once that contact is filled in, the “Registrant supporting document” section and its upload area appear right below. Accepted formats are PDF, JPG or PNG, 5 MB max per file, 2 files maximum so you can attach both sides of an ID card. Our team verifies it before forwarding it to the registry. Without this document, ANRT may block and then delete your .ma domain — it does not block your order, but complete it as soon as possible.

Question 14

Can I create subdomains?

Accepted Answer

Yes, you can create subdomains (e.g. blog.your-domain.com) from cPanel or your DNS management, at no additional cost.

Question 15

How do the smart name suggestions work?

Accepted Answer

When you search for a domain, we offer “brandable” alternative names generated by an AI, then checked as available in real time with the registry before showing them to you — you only see names that are genuinely free. This is especially useful when the name you want is already taken. The main search appears immediately; the suggestions follow right after. No action required: just run a search.

Question 16

Does the displayed price include taxes?

Accepted Answer

Displayed prices are tax exclusive (VAT excluded). The breakdown (net + VAT) is shown in your cart before confirmation.

Question 17

Is a domain name refundable?

Accepted Answer

No: a domain name is registered immediately with the registry (ANRT for .ma). Since the service is performed without delay, the domain is neither taken back nor refunded (General Terms of Sale, art. 7).

Question 18

How do I transfer a ‎.ma domain to ServOrbit from another registrar?

Accepted Answer

Transferring a ‎.ma domain follows specific rules set by the national registry (ANRT): your domain must have been active for at least 60 days, its transfer lock must be removed, and you must provide the EPP authorization code from your current registrar. The identity documents required for the registrant are the same as for a new ‎.ma registration. Contact our team via the contact form or write to support@servorbit.com for step-by-step guidance.

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