Legal information
Terms applicable to orders for domains, hosting and VPS on ServOrbit.
These general terms of sale (hereinafter the « CGV ») govern all sales of services concluded on the ServOrbit website (hereinafter the « Site ») between MEGALOGI, a SARL under Moroccan law whose registered office is located at 4, rue oued ziz, apt 7, Agdal, Rabat Maroc (hereinafter the « Company »), and any natural or legal person placing an order (hereinafter the « Client »). Any order implies unreserved acceptance of these CGV, which prevail over any other document.
The Company markets in particular: the registration, renewal and transfer of domain names; shared and reseller web hosting offers; virtual private servers (VPS); as well as related services (SSL certificates, marketplace applications…). The characteristics of each service are described on the Site on the day of the order.
Prices are expressed in Moroccan dirhams (DH) excluding tax; value added tax (TVA) at the rate in force is added to the order summary before payment. The Company reserves the right to change its prices at any time; services are invoiced on the basis of the rates in force at the time the order is confirmed, for the subscribed duration.
The order is placed online from the Site. It is only final after full collection of the price by one of the payment methods offered at the time of the order. An invoice is issued and made available to the Client in their client area. In the event of non-payment or irregular payment, the Company reserves the right to suspend or cancel the order and the associated services.
The services are activated after confirmation of payment: as a general rule immediately for online payments, and within an average of 24 business hours after receipt for offline settlements (bank transfer, cheque…). The registration of a domain name remains subject to its actual availability and to the rules of the registry concerned at the time the request is processed.
The services are subscribed for the duration chosen at the time of the order. They are renewable according to the terms indicated in the client area. It is up to the Client to proceed with the renewal before the expiry date; failing this, the services expire and the associated data may be deleted, and a non-renewed domain name becomes available again according to the rules of the registry concerned.
At expiry, a non-renewed service is marked « expired » then, after a grace period, « suspended » (access interrupted, data retained). After a further period without regularisation, the service may be terminated and its data permanently deleted. For « .ma » domain names, termination entails the deletion of the domain with the ANRT before the end of the registry’s grace period, in order to avoid any automatic billed renewal; the domain then becomes available again for registration.
The registration, renewal and transfer of domain names are subject to the rules of the competent registries and bodies (in particular the ANRT for the « .ma » extension and ICANN for generic extensions). The Client guarantees that the requested domain name does not infringe the rights of third parties. A registered domain name is neither taken back nor refunded.
Given their nature, services with immediate performance — in particular the registration of domain names — cannot be subject to any withdrawal once the service has been engaged. For the other services, any refund request is examined by the Company on a case-by-case basis, under the conditions provided for on the Site.
Change of offer and options. The Client may, from their client area, upgrade their offer or options. An upgrade (upgrade) or the addition of an option gives rise to the billing of the prorated difference over the remaining duration of the cycle. A downgrade takes effect at the end of the current cycle (at the next renewal): the Client keeps their offer until the term already paid for, at no charge and with no refund, and may cancel the scheduled downgrade before its due date. The removal of an option billed during the cycle takes effect immediately; the portion already paid and not consumed is then refunded according to the refund policy in force (as account credit). On the other hand, storage resources (disk space) and IP addresses already allocated cannot be reduced during the cycle: technically retained on the server side, they are neither withdrawn nor refunded.
The Client undertakes to use the services in accordance with the general terms of use, the regulations in force and the rules of the registries concerned. The following are prohibited in particular: the sending of unsolicited mail (spam), the hosting of unlawful content and any breach of network security. Any breach may result in the suspension or termination of the services, without notice or compensation.
Independently of the expiry of a service (article 6) and of the breaches referred to in article 9, the Company may, in order to protect its legitimate interests, those of its clients and the integrity of its systems, restrict certain commercial actions on an account — in particular the subscription of new services, renewal or downgrading to a lower offer — for a service, a category of services or the entire account. Such measures may be taken in the event, in particular, of non-payment or a payment incident, suspected fraud or impersonation, abusive use or use contrary to the terms of use, or for legal or regulatory compliance needs.
These restrictions are proportionate and, except in an emergency or legal obligation, brought to the attention of the Client, who is informed of them at the time the action concerned is attempted from their client area. They do not affect the services already active and duly paid for, and are lifted as soon as the situation that gave rise to them has ceased. The Client may at any time contact support to find out the reason and the terms of regularisation. This clause does not preclude the rights of suspension and termination provided for elsewhere in these terms.
The Company is bound by an obligation of means. Its liability cannot be engaged in the event of temporary unavailability attributable to maintenance operations, to the telecommunication networks or to a case of force majeure. In any event, the Company’s liability is limited to the amounts actually paid by the Client in respect of the services concerned over the last twelve (12) months, to the exclusion of any indirect damage.
The Client’s personal data is processed in accordance with law no. 09-08 and the privacy policy of the Site.
These CGV are governed by Moroccan law. Any dispute relating to their interpretation or performance falls within the exclusive jurisdiction of the courts of the district of the Company’s registered office.
For any question relating to an order or an invoice, you can write to us at (billing) or (support), or via the contact page.
Browse our help center and FAQ, or write to our team — support in French, English and Arabic.