Payment & Billing

We currently accept: Bank card — CMI, PayPal, CIH Bank and Bank transfer. The up-to-date list of available methods is shown at the time of payment.

Prices shown in dirhams are tax exclusive (VAT excluded). The Moroccan VAT (20%) is detailed in the summary before confirmation.

Yes. If your account has a credit (from a downgrade), the payment page lists your available credits: check the ones you want to apply to the order. If they cover the full amount, no further payment is needed; otherwise, the remaining balance is paid with the chosen payment method. Nothing is deducted without your selection.

Yes. A currency selector at the top of the site lets you display all prices in dirham (MAD), euro (€) or dollar (USD) — the currency is preselected based on your country, and if you choose one yourself, your choice is remembered from one visit to the next. These amounts are converted for reference only: billing and payment are always in dirhams (MAD), the currency of our invoices.

Prices are indicative, excluding promotions, and subject to availability and renewal conditions. The final amount is confirmed in your cart.

Yes, a compliant invoice is issued for every order. Billing is handled by MEGALOGI, the company that operates ServOrbit.com.

Yes. Under “My orders” in your client area, every order offers a downloadable PDF receipt as soon as it is placed, in the language you are browsing in. It is an informational summary: the accounting invoice is issued separately and becomes available once the order is paid.

Our hosting plans show two prices: the first-period price and the renewal price, stated on the plan card before you even order — no surprise at renewal time. Your services then renew at the price in effect on that date, and we send you reminders before the due date to avoid any interruption.

Domains and web hosting are billed annually. Cloud VPS are billed monthly, with two options to choose from at checkout: monthly payment with no commitment, or a 12-month commitment at a lower monthly rate — the latter is the one offered by default.

Yes. Use the contact form, select the “Quote” type and describe your needs: we will get back to you promptly.

ServOrbit offers a 30-day money-back guarantee for new shared and reseller hosting subscriptions, provided the request is submitted within that period from the purchase date. Refunds are processed within 5 to 10 business days depending on the payment method used. Certain services are excluded from this guarantee: registered or transferred domain names, software licenses (cPanel, Plesk, etc.), and any specific setup or configuration fees. For VPS and dedicated servers, conditions vary by contract; please contact support to discuss your specific situation.

Promo codes are applied at checkout from your cart. Enter your code in the designated field and the reduction applies immediately before confirmation. Each code has its own conditions (validity period, eligible services, single or multiple use) specified when the code is communicated.

If a payment fails at renewal, you receive an email notification and an alert in your customer area. A grace period is granted before service suspension. To avoid any interruption, update your payment method from 'My Account' or pay the pending invoice from 'My Orders' as soon as you receive the alert.

Yes. Every order generates a compliant invoice issued by MEGALOGI, a Moroccan legal entity. To have your ICE (Common Business Identifier) printed on the invoice, enter it in the fiscal information section of your client area before placing your order. The applicable Moroccan VAT (20%) is itemised on every document, enabling you to reclaim it in accordance with your accounting rules.

Our Cloud VPS plans are always billed **monthly**: what separates the two options is not the billing period but the length of time you commit to. At checkout you choose between monthly payment with no commitment and a **12-month commitment**, which carries a lower monthly rate and is offered by default. That choice applies for the term you subscribed to and cannot be changed mid-term; the reduced rate also applies when you renew, as long as you renew for another 12 months — renewing a single month returns to the monthly rate. To switch, wait for the term to end. **Web hosting**, for its part, remains billed yearly. For any question about your situation, support is available from the client area.

The accepted payment methods are Bank card — CMI, PayPal, CIH Bank and Bank transfer. Bank transfer is among the available options for eligible orders; fees or processing times may apply depending on your bank. To confirm a wire payment for a subscription, whatever its term, contact our billing team at [email protected] to receive bank details and a purchase order.

ServOrbit accepts payment through the methods available on the platform, displayed at checkout — see Bank card — CMI, PayPal, CIH Bank and Bank transfer for the currently active options. Prices are shown tax exclusive (VAT excluded) and subject to 20% VAT. For questions about local billing or payment arrangements, contact our billing team at [email protected].

ServOrbit hosts your site (VPS or web hosting) but does not provide a merchant payment gateway for your own customers: you freely choose your payment provider (CMI, Stripe, PayPal, HiPay, etc.) and integrate its SDK or module into your WordPress, PrestaShop or custom application. For a site targeting Morocco, CMI (Centre Monetique Interbancaire) is the most common local gateway; its integration requires a merchant contract signed with your bank and the CMI technical credentials provided by them. Our support team can guide you — contact us at [email protected].

The ANRT (‌.ma registry) applies a strict cycle: at expiration, the domain enters a grace period during which renewal is still possible from your client area at the 139 DH/year rate. After that window, the domain moves to a redemption period: recovery requires a special procedure and additional fees. Beyond redemption, the domain becomes freely registrable by anyone. We send reminders well before the deadline to prevent any risk of loss — make sure your account email address is kept up to date.

Yes, ServOrbit can issue a quote or pro forma for any VPS, dedicated server or reseller plan order — useful for companies that need internal purchase approval before payment. Use the quote request form on the /contact page (type "Quote") specifying the resources you need, and the sales team will reply at [email protected].

When a Moroccan business purchases a digital service from a provider established outside Morocco, Moroccan VAT (20%) is in principle due in Morocco under the reverse-charge mechanism — the buying business declares it, not the foreign seller. At MEGALOGI, a Moroccan legal entity, VAT is collected directly and itemised on every invoice, which simplifies your bookkeeping. For advice tailored to your situation, consult your accountant.

Prices displayed on ServOrbit are shown tax exclusive (VAT excluded) at a rate of 20%. For companies established outside Morocco, we recommend contacting our sales team at [email protected] or via the `/contact` form (Quote type) to review the tax situation of your order under applicable regulations. Invoices issued include company information in accordance with billing settings.

Yes, from your ServOrbit agency space, all services (VPS, reseller hosting, domains) are consolidated into a single invoice. Services paid monthly appear on it at each monthly due date; those subscribed for a longer term — a VPS with a 12-month commitment, an annual hosting plan — are billed once, on their own due date. Renewals can be set to automatic payment or manual settlement depending on your preference. For any question about centralised billing, contact our team at [email protected].

Yes, during checkout ServOrbit.com automatically deducts your available credit balance from the total amount. If the balance does not cover the full order, the remaining amount can be paid with any available payment method — Bank card — CMI, PayPal, CIH Bank and Bank transfer. No additional steps are required: the deduction is shown on the order summary page before you confirm.

By default, your services are renewed automatically at their expiry date using your saved payment method or your credit balance. You can disable automatic renewal service by service from your client area, under 'My services': open the service page and change the renewal option. You will continue to receive reminders before the due date regardless of the option chosen.

Yes, bank transfer is among the accepted payment methods (Bank card — CMI, PayPal, CIH Bank and Bank transfer) for web hosting subscriptions. To pay by transfer, contact our billing team at [email protected] to receive the bank details and a purchase order; the service is activated upon receipt and validation of the transfer. Prices are displayed tax exclusive (VAT excluded) with a VAT rate of 20%.

No, the credit balance on your ServOrbit account does not expire. It remains available indefinitely and can be used to pay for any renewal, new order, or service upgrade. You can check your balance at any time in the client area under "Credit".

For services not yet provisioned (domain not yet registered, VPS not yet delivered), contact us promptly at [email protected] or via a ticket from your client area — a refund or credit may be granted depending on the order status. Once the service is delivered and active, the refund conditions described in our Terms of Service apply. For specific cases, the billing team is reachable at [email protected].

From your client area, under “My orders”: open the order concerned and a panel invites you to send your receipt, for as long as the order has not been settled — no need to open a ticket or send an email for this. You can upload up to 3 files per order, 5 MB maximum each, in PDF, JPG, PNG or WEBP format: enough to replace an illegible scan, or to attach both receipts for a transfer made in two instalments. The receipts you upload stay listed on the order and you can view them again at any time; they are never reachable through a public address. The panel disappears once the order has been paid.

Uploading a receipt does not settle the order: it alerts our team, who check that the payment has reached our account before marking the order as paid. An interbank transfer reaches us within 24 to 48 business hours — your receipt proves that you instructed your bank, not that the funds have arrived. There is nothing else for you to do: the status changes under “My orders” as soon as the check is done, and the upload panel disappears at that point. If that window has passed, open a ticket from your client area quoting the order reference.

Yes, Visa and Mastercard debit cards are accepted on the same basis as credit cards, provided that online payments are enabled on your card by your bank. Available payment methods are displayed at checkout and reflect the active modes on the platform: Bank card — CMI, PayPal, CIH Bank and Bank transfer. If a payment is declined, contact your bank to confirm that online payments are authorised on your card.

ServOrbit does not offer native installment payment for recurring services. However, you can top up your credit balance with several bank transfers and use that balance to pay for orders or renewals. For projects requiring a custom quote, contact our sales team at [email protected] — adapted billing arrangements can be considered on a case-by-case basis.