Payment & Billing

We currently accept: Bank card, PayPal, CIH Bank and Bank transfer. The up-to-date list of available methods is shown at the time of payment.

Prices shown in dirhams are tax exclusive (VAT excluded). The Moroccan VAT (20%) is detailed in the summary before confirmation.

Yes. If your account has a credit (from a downgrade), the payment page lists your available credits: check the ones you want to apply to the order. If they cover the full amount, no further payment is needed; otherwise, the remaining balance is paid with the chosen payment method. Nothing is deducted without your selection.

Yes. A currency selector at the top of the site lets you display all prices in euros (€) or US dollars (USD) anywhere in the world, in dirhams (MAD) from Morocco, and in your local currency where we offer it in your country — the currency is pre-selected based on your country, and if you choose one, your choice is remembered from one visit to the next. The preferred currency saved on your account is always offered, even when travelling. These amounts are converted for information only: invoicing is always in dirhams (MAD), the currency of our invoices, and so is payment, except via PayPal, which is charged in US dollars (USD).

Prices are indicative, excluding promotions, and subject to availability and renewal conditions. The final amount is confirmed in your cart.

Yes, a compliant invoice is issued for every order. Billing is handled by MEGALOGI, the company that operates ServOrbit.com.

Yes. Under “My orders” in your client area, every order offers a downloadable PDF receipt as soon as it is placed, in the language you are browsing in. It is an informational summary: the accounting invoice is issued separately and becomes available once the order is paid.

Our hosting plans show two prices: the price of the duration you choose and the renewal price, stated on the plan card before you even order — no surprise at renewal time. You can pay 1, 2 or 4 years in advance: each duration has its own price, paid once, and your service runs until the end of the period paid for. It then renews year by year, at the renewal price in effect on that date, and we send you reminders before the due date to avoid any interruption.

Domains and web hosting are billed annually. Cloud VPS are billed monthly, with two options to choose from at checkout: monthly payment with no commitment, or a 12-month commitment at a lower monthly rate — the latter is the one offered by default.

Yes. Use the contact form, select the “Quote” type and describe your needs: we will get back to you promptly.

Our General Terms of Sale provide neither a “satisfaction or money back” guarantee nor a guaranteed refund period. Services performed immediately — in particular domain name registration — cannot be refunded once the service has been engaged. For other services, including hosting, any refund request is reviewed on a case-by-case basis (General Terms of Sale, art. 8). A change of plan during a billing cycle falls under the same article: an upgrade is billed pro rata over the remaining period. Requests are made in writing to [email protected], from the email address of the account concerned; full details are in our refund policy.

Promo codes are applied at checkout from your cart. Enter your code in the designated field and the reduction applies immediately before confirmation. Each code has its own conditions (validity period, eligible services, single or multiple use) specified when the code is communicated.

Renewals are never charged automatically: if the renewal order is not paid by the due date, or if your payment fails, the service switches to "expired" and you are notified by email. You have a grace period before the service is suspended. To avoid any interruption, pay the pending order from "My Orders", with the payment method of your choice, as soon as you receive the alert.

Yes. Every order generates a compliant invoice issued by MEGALOGI, a Moroccan legal entity. To have your ICE (Common Business Identifier) printed on the invoice, enter it in the fiscal information section of your client area before placing your order. The applicable Moroccan VAT (20%) is itemised on every document, enabling you to reclaim it in accordance with your accounting rules.

Our Cloud VPS plans are always billed **monthly**: what separates the two options is not the billing period but the length of time you commit to. At checkout you choose between monthly payment with no commitment and a **12-month commitment**, which carries a lower monthly rate and is offered by default. That choice applies for the term you subscribed to and cannot be changed mid-term; the commitment rate is a **promotional rate valid for the first year**: renewal is then at the regular monthly rate. To switch, wait for the term to end. **Web hosting**, for its part, remains billed yearly. For any question about your situation, support is available from the client area.

Accepted payment methods are Bank card, PayPal, CIH Bank and Bank transfer. Bank transfer is one of them for any subscription, whatever its term; fees or processing times may apply depending on your bank. When you choose bank transfer at checkout, the bank details of the account to credit are shown directly: there is no need to ask for them. Once the transfer is made, upload your proof of payment from "My Orders", on the order concerned; for any question, contact our billing department at [email protected].

ServOrbit accepts payment through the methods available on the platform, displayed at checkout — see Bank card, PayPal, CIH Bank and Bank transfer for the currently active options. Prices are shown tax exclusive (VAT excluded) and subject to 20% VAT. For questions about local billing or payment arrangements, contact our billing team at [email protected].

ServOrbit hosts your site (VPS or web hosting) but does not provide a merchant payment gateway for your own customers: you freely choose your payment provider (CMI, Stripe, PayPal, HiPay, etc.) and integrate its SDK or module into your WordPress, PrestaShop or custom application. For a site targeting Morocco, CMI (Centre Monetique Interbancaire) is the most common local gateway; its integration requires a merchant contract signed with your bank and the CMI technical credentials provided by them. Our support team can guide you — contact us at [email protected].

On expiry, your .ma domain switches to "expired": you can still renew it from your client area at 118 DH/year, with no extra fee. Without renewal, ServOrbit deletes the domain at the ANRT (the .ma registry) before the end of the registry's grace period, as set out in our terms of sale. There is no paid redemption period: once deleted, the domain becomes freely available for anyone to register. We send you reminders well before the due date to avoid any risk of loss — remember to keep your account email address up to date.

Yes, ServOrbit can issue a quote or pro forma for any VPS, dedicated server or reseller plan order — useful for companies that need internal purchase approval before payment. Use the quote request form on the /contact page (type "Quote") specifying the resources you need, and the sales team will reply at [email protected].

When a Moroccan business purchases a digital service from a provider established outside Morocco, Moroccan VAT (20%) is in principle due in Morocco under the reverse-charge mechanism — the buying business declares it, not the foreign seller. At MEGALOGI, a Moroccan legal entity, VAT is collected directly and itemised on every invoice, which simplifies your bookkeeping. For advice tailored to your situation, consult your accountant.

Prices displayed on ServOrbit are shown tax exclusive (VAT excluded) at a rate of 20%. For companies established outside Morocco, we recommend contacting our sales team at [email protected] or via the `/contact` form (Quote type) to review the tax situation of your order under applicable regulations. Invoices issued include company information in accordance with billing settings.

No, there is currently no single monthly invoice: each order — purchase or renewal of a VPS, hosting plan or domain — gets its own invoice, downloadable from "My Orders". Services paid monthly are renewed at each monthly due date; those taken out for a longer term — a VPS with a 12-month commitment, an annual hosting plan — are invoiced in one go, on their own due date. Renewals are never charged automatically: a renewal order to pay is created before each due date. For any billing question, contact our team at [email protected].

Yes. When you place an order, ServOrbit.com lists your available credits on the payment page: tick the ones you want to apply and they are deducted from the total. If the selected credits do not cover the full order, the balance can be paid with any of the available payment methods — Bank card, PayPal, CIH Bank and Bank transfer. Nothing is deducted without your selection, and the deduction is shown before you confirm.

ServOrbit does not renew services automatically: no payment method is stored on your account, and nothing is charged on the due date. Before it, you receive email reminders and a renewal order to pay is created; you can also click "Renew" from "My services". The service is only extended once that order is paid, from "My Orders", with the payment method of your choice. So there is nothing to turn off: without payment, the service expires on its due date.

Yes, bank transfer is one of the accepted payment methods (Bank card, PayPal, CIH Bank and Bank transfer) for web hosting subscriptions. When you choose bank transfer at checkout, the bank details are shown directly; once the transfer is made, upload your proof of payment from "My Orders", on the order concerned. The service is activated as soon as the transfer is received and validated; for any question, contact our billing department at [email protected]. Prices are shown tax exclusive (VAT excluded) with a VAT rate of 20%.

Yes. A credit is valid for 180 days from the date it is issued, as stated in our refund policy; after that, it can no longer be used. While it is valid, it can be used to pay a renewal, a new order or a service upgrade, provided you select it at checkout. You can check your credits at any time from the client area, under "My Credits".

For services not yet provisioned (domain not yet registered, VPS not yet delivered), contact us promptly at [email protected] or via a ticket from your client area — a refund or credit may be granted depending on the order status. Once the service is delivered and active, the refund conditions described in our Terms of Service apply. For specific cases, the billing team is reachable at [email protected].

From your client area, under “My orders”: open the order concerned and a panel invites you to send your receipt, for as long as the order has not been settled — no need to open a ticket or send an email for this. You can upload up to 3 files per order, 5 MB maximum each, in PDF, JPG, PNG or WEBP format: enough to replace an illegible scan, or to attach both receipts for a transfer made in two instalments. The receipts you upload stay listed on the order and you can view them again at any time; they are never reachable through a public address. The panel disappears once the order has been paid.

Uploading a receipt does not settle the order: it alerts our team, who check that the payment has reached our account before marking the order as paid. An interbank transfer reaches us within 24 to 48 business hours — your receipt proves that you instructed your bank, not that the funds have arrived. There is nothing else for you to do: the status changes under “My orders” as soon as the check is done, and the upload panel disappears at that point. If that window has passed, open a ticket from your client area quoting the order reference.

Yes, Visa and Mastercard debit cards are accepted on the same basis as credit cards, provided that online payments are enabled on your card by your bank. Available payment methods are displayed at checkout and reflect the active modes on the platform: Bank card, PayPal, CIH Bank and Bank transfer. If a payment is declined, contact your bank to confirm that online payments are authorised on your card.

ServOrbit does not offer instalment payments for recurring services: under the terms of sale, an order is only final once its price has been collected in full. Nor is it possible to top up a credit balance by bank transfer: credits are only issued by ServOrbit, for example after a downgrade. For projects requiring a custom quote, contact our sales department at [email protected].

VAT is Moroccan value-added tax, applied at a rate of 20% to every order, whatever your country of residence. Entering an EU VAT number does not get you tax-free invoicing: the only possible exemption is one you substantiate to our team and that it approves. Contact [email protected], with supporting documents, if you believe you qualify for an exemption.

Your invoices carry the details of the billing company chosen at checkout. With a Business account, go to your ServOrbit client area, under "My billing companies", and enter your company's legal name, address and country (and its ICE for a Moroccan company); there is no dedicated field for an EU VAT number. Subsequent orders will automatically be invoiced with this information. If you wish to update invoices already issued, contact our billing department via support. Invoices are available as PDF from "My Orders" in your client area.

No payment method is stored in your ServOrbit client area, so there is nothing to edit or delete. You choose the payment method each time you pay an order. Renewals are not charged automatically either: they are also paid from "My Orders", with the method of your choice. For any difficulty, contact our billing department via [email protected].

Yes, you receive an e-mail — but the invoice is not attached to it. As soon as an invoice is issued for your order, an e-mail invites you to download it from your client portal, under My Orders: for security reasons, it is not sent as an attachment and remains available in your portal. An invoice is not necessarily issued at the very moment of payment: it may be issued after validation by our team. You can turn this notice off under My account, Email notifications (“New invoices”).

No. All your purchases and renewals are listed in your client area under "My Orders", and each order generates its own invoice: a single consolidated monthly bill is not currently available, but you can download all your invoices from your client area. For specific needs (global purchase order, end-of-month billing), contact our billing team at [email protected].

ServOrbit applies Moroccan VAT at the current rate (20%) on all of its orders, whatever the customer's country. VAT is clearly itemised on each invoice, which you can download from "My Orders" in your client area. If you are a business, with a Business account, add your company under "My billing companies" (company name, address and, for a Moroccan company, ICE) so that it appears on your invoices. For any question about your tax situation, contact us at [email protected].

The discounted 12-month commitment price is a first-year promotion. At renewal, the VPS is billed at the standard monthly rate (no commitment), shown on the plan card before you order. If you subscribed before 30 September 2026, your commitment price is renewed each year (grandfathered status shown on your service). For any question about your situation, contact us at [email protected].

Yes. ServOrbit accepts bank transfers in Moroccan dirham (MAD) for all your services — hosting, VPS, domains and dedicated servers. Your invoice is issued in MAD tax exclusive (VAT excluded). Once the transfer is made, attach your payment confirmation from your client area to unblock your order as quickly as possible. Other accepted payment methods are Bank card, PayPal, CIH Bank and Bank transfer. Contact our team at [email protected] for any billing question.

Yes. ServOrbit issues invoices in your company's name. With a Business account, enter your company name, address and, for a Moroccan company, your ICE in your client area, under "My billing companies"; there is no dedicated field for a VAT number. Orders placed after the update will automatically carry this information. To correct an invoice already issued, open a ticket from your client area quoting the reference of the invoice concerned.

These two billing lines are independent: your ServOrbit subscription (VPS, shared hosting, domain) renews directly from your ServOrbit client area, while Atlassian Data Center or Server licences are renewed through Atlassian or a reseller partner. To synchronise your renewal dates, you can adjust the duration of your ServOrbit subscription at renewal time. Our sales team at [email protected] can offer annual packages that include hosting.

Yes. Card payment via CMI accepts Visa and Mastercard cards, both Moroccan and foreign: you do not need a bank account in Morocco, and the amount is charged in Moroccan dirhams (MAD). You can also pay by PayPal, which is collected in US dollars (USD). Whatever display currency you choose on the site or payment method you use, your invoices are always issued in dirhams (MAD). Contact ServOrbit support with any question about your firm's billing.

Yes, ServOrbit does not restrict the payment gateways you integrate on your hosting. You can connect CMI (Centre Monétique Interbancaire) to your online store to accept Moroccan dirham (MAD) payments by local bank card. The CMI integration is governed by your contract with your acquiring bank; ServOrbit provides the environment (PHP, SSL, domain) required for it to work. For technical configuration questions, contact [email protected].

In “My orders”, click “Pay” next to the order, apply a credit if you have one, choose the payment method and confirm. After a bank transfer, send your proof of payment from the order to speed up processing. Step by step: Pay a pending order.

In “My orders”, click “Invoice” on the order's row, or “Download the invoice” from the order page. The invoice is only available once the order is paid; the receipt is not an accounting invoice. Step by step: Download an order's invoice.

Accepted payment methods are Bank card, PayPal, CIH Bank and Bank transfer. Moroccan bank cards are supported through our local payment partner, without needing an international card. Bank transfer is also available: account details are displayed directly at the time of payment and you can upload your proof of transfer from 'My Orders' in your client area. Prices are displayed tax exclusive (VAT excluded); for any billing question, contact us at [email protected].

No. The ServOrbit invoice is issued in the name of your account's billing company: it documents what your agency paid, not what your client owes you. You invoice your client yourself, at your own price and under your own VAT regime. Before adding your margin, compare amounts on the same basis: the prices shown are tax exclusive (VAT excluded), with VAT at 20%.