Question 1

I forgot my password, what should I do?

Accepted Answer

Click “Forgot password” on the login page. You will receive a secure link to set a new password.

Question 2

How do I create an account?

Accepted Answer

Sign up from the website with your email. An activation email is sent to you to confirm your account and access your client area.

Question 3

Why do I need to confirm my email address?

Accepted Answer

Confirming your email proves the address is yours: it's where your invoices and server credentials are sent, and until it's verified some account features stay limited. After signing up, click the link you receive by email; if it has expired, the "Resend the link" button in your client area sends a new one. An order placed straight from the cart doesn't wait for this step.

Question 4

Why can't I renew my service?

Accepted Answer

Most often it's because your email address isn't confirmed yet: until it is, renewals and plan changes are frozen (ordering a new service still works). Confirm your email via the link sent when you signed up — or the "Resend the link" button in your client area — and the action unlocks right away. If your email is already confirmed and it's still blocked, contact support: a restriction may have been placed on your account.

Question 5

Where can I manage my services, invoices and tickets?

Accepted Answer

Everything is centralized in your client area: services, invoices, support tickets and account information.

Question 6

Where can I check my credit balance?

Accepted Answer

In your client area, under “My credits”: there you can see your available balance and the history of your credits (origin, amount, and the order each one was applied to). You apply a credit by ticking it when paying for an order.

Question 7

How do I update my personal information?

Accepted Answer

From your client area, under the Account section, you can change your contact details and your password at any time.

Question 8

Can I choose which emails I receive?

Accepted Answer

Yes. From your client area, under the Account section, notification toggles let you turn on or off three families of emails: renewal reminders, notices of new invoices and payments, and replies to your tickets. Your choices are honored as soon as they are saved. A few essential messages are always sent, for the security and continuity of your service — account security (login code, password reset, address verification), service activations, credit notices, and above all the suspension or termination of a service. Promotional offers, for their part, are only sent if you have expressly opted in (an unsubscribe link is included in each one).

Question 9

How do I choose my preferred language and currency?

Accepted Answer

From your client area, under Account, Preferences section, set your “Preferred language” and “Preferred currency”: these choices are saved to your account and reapplied at each login, on all your devices. Without a saved preference, the language follows your browser's, then falls back to the site's default language. The currency, for its part, is preselected based on your country, unless you have chosen one from the selector at the top of the site — your own choice always takes precedence.

Question 10

Can I group several services under a single account?

Accepted Answer

Yes, all your domains, hosting plans and VPS are grouped together and managed from a single client area.

Question 11

How do I open a support ticket?

Accepted Answer

From the client area, under the Tickets section, create a detailed request. You can follow the exchanges and the resolution status directly online.

Question 12

Can I attach a file to a ticket?

Accepted Answer

Yes. When opening a ticket and in your replies, you can attach up to 5 files of 10 MB each — images (JPG, PNG, GIF, WebP), PDFs, Word or Excel documents, ZIP archives and logs (TXT, LOG, CSV). Your attachments are private: only you and our team can download them, they are never publicly exposed.

Question 13

Is my account secure?

Accepted Answer

Yes. Passwords are hashed and the session is protected by a secure cookie (HttpOnly). We recommend a strong, unique password.

Question 14

Why are some actions unavailable on my account?

Accepted Answer

In rare cases, an action — ordering a new service, renewing, or downgrading to a lower plan — may be temporarily suspended on your account while a situation is being resolved. The button concerned is then hidden or greyed out, along with a message explaining why. To find out more or lift the restriction, our support team is at your service.

Question 15

Can I renew several services in a single order?

Accepted Answer

Yes. From your client area, click “Renew” on any service: the window lists all your renewable services, grouped into “due soon” and “the rest of your services”. Tick what you want, set the duration of each line, and a single order is created. You can also renew a service ahead of time, before it is due.

Question 16

Which company is the renewal order issued to?

Accepted Answer

If your account is a business account, the renewal window lets you pick which billing company the order is attached to — your default company is preselected. The name, address and tax ID are frozen on the order: editing the company record later changes neither the order nor an invoice already issued.

Question 17

How do I know the new expiry date before paying?

Accepted Answer

It is shown before payment. Each line of the renewal window states the covered period (“from … to …”) for the duration you picked, and the same information appears on your order — on screen and in the PDF. The date starts from your current expiry if it is still ahead — time already paid for is never lost — or from today if the service has already expired.

Question 18

How do I turn on audience measurement for my service?

Accepted Answer

From your client area, open the service concerned: the Audience measurement section lists the engines available with your plan. Pick one and confirm — the platform creates the tracking site on its shared instances and immediately hands you a code snippet to paste into your site, with no server to run. If no shared engine is offered with your plan, you can still install your own in one click from the Marketplace, on your own VPS.

Question 19

What is the difference between the audience measurement included in my plan and installing it on my VPS?

Accepted Answer

Audience measurement included with your plan runs on our shared instances: nothing to install or maintain, you get the snippet and your dashboard straight away. Installing from the Marketplace instead puts the engine on your own VPS: your data stays entirely with you and the configuration is yours, in exchange for the server resources and the maintenance you take on. Which shared engines are offered depends on your plan — your client area shows the ones open to you — while installing on your VPS remains possible in every case.

Question 20

Which audience measurement engine should I choose?

Accepted Answer

The useful criterion is what you are trying to measure. Umami and Plausible stick to the essentials — cookie-free, a single-page dashboard, a light server footprint: the right pick for tracking traffic on a showcase site. Matomo is a full suite (segments, e-commerce, heatmaps, GDPR compliance tooling) for when audience analysis becomes a job of its own, while PostHog targets product analytics (conversion funnels, session replay, feature flags, A/B testing) and in return needs a markedly beefier server. Your client area shows which engines are open to your plan, and a site already being tracked keeps working even if its engine stops being offered.

Question 21

Where do I paste the audience measurement snippet, and how do I check it is tracking?

Accepted Answer

The snippet shown in your client area goes into your site's HTML, right before the `` tag, on every page you want measured — in a CMS, through the theme's 'header code' field or an extension made for that. Publish, clear your page cache, then open your site in another tab: the visit should show up on the engine's dashboard. If nothing comes through, check that the snippet really is in the published page's source and that no cache or blocker is stripping it.

Account & Client Area

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