Account & Client Area

Click “Forgot password” on the login page. You will receive a secure link to set a new password.

Two paths, depending on where you start. From the website, sign up with your email: an activation message is sent to confirm your account and unlock your client area. From an order in progress, the cart's « Account » step handles it — you fill in the form and go straight to payment, without waiting for any email (you confirm your address later, from your client area). That same step also lets you sign in if you are already a customer, or simply leave your email to pick up your cart later, without creating an account.

Confirming your email proves the address is yours: it's where your invoices and the access details for your services are sent, and until it's verified some account features stay limited. After signing up, click the link you receive by email; if it has expired, the "Resend the link" button in your client area sends a new one. An order placed straight from the cart doesn't wait for this step.

Most often it's because your email address isn't confirmed yet: until it is, renewals and plan changes are frozen (ordering a new service still works). Confirm your email via the link sent when you signed up — or the "Resend the link" button in your client area — and the action unlocks right away. If your email is already confirmed and it's still blocked, contact support: a restriction may have been placed on your account.

Everything is centralized in your client area: services, invoices, support tickets and account information.

In your client area, under “My credits”: there you can see your available balance and the history of your credits (origin, amount, and the order each one was applied to). You apply a credit by ticking it when paying for an order.

From your client area, under the Account section, you can change your contact details and your password at any time.

Yes. From your client area, under the Account section, notification toggles let you turn on or off six families of emails: renewal reminders, notices of new invoices and payments, replies to your tickets, incidents and maintenance, resource alerts for your servers, and promotional offers. Your choices are honored as soon as they are saved. A few essential messages are always sent, for the security and continuity of your service — account security (login code, password reset, address verification), service activations, credit notices, and above all the suspension or termination of a service. Promotional offers, for their part, are only sent if you have expressly opted in (an unsubscribe link is included in each one).

From your client area, under Account, Preferences section, set your “Preferred language” and “Preferred currency”: these choices are saved to your account and reapplied at each login, on all your devices. Without a saved preference, the language follows your browser's, then falls back to the site's default language. The currency, for its part, is preselected based on your country, unless you have chosen one from the selector at the top of the site — your own choice always takes precedence.

Yes, all your domains, hosting plans and VPS are grouped together and managed from a single client area.

From the client area, under the Tickets section, create a detailed request. You can follow the exchanges and the resolution status directly online.

Yes. When opening a ticket and in your replies, you can attach up to 5 files of 10 MB each — images (JPG, PNG, GIF, WebP), PDFs, Word or Excel documents, ZIP archives and logs (TXT, LOG, CSV). Your attachments are private: only you and our team can download them, they are never publicly exposed.

Yes. Passwords are hashed and the session is protected by a secure cookie (HttpOnly). We recommend a strong, unique password.

In rare cases, an action — ordering a new service, renewing, or downgrading to a lower plan — may be temporarily suspended on your account while a situation is being resolved. The button concerned is then hidden or greyed out, along with a message explaining why. To find out more or lift the restriction, our support team is at your service.

Yes. From your client area, click “Renew” on any service: the window lists all your renewable services, grouped into “due soon” and “the rest of your services”. Tick what you want, set the duration of each line, and a single order is created. You can also renew a service ahead of time, before it is due.

If your account is a business account, the renewal window lets you pick which billing company the order is attached to — your default company is preselected. The name, address and tax ID are frozen on the order: editing the company record later changes neither the order nor an invoice already issued.

It is shown before payment. Each line of the renewal window states the covered period (“from … to …”) for the duration you picked, and the same information appears on your order — on screen and in the PDF. The date starts from your current expiry if it is still ahead — time already paid for is never lost — or from today if the service has already expired.

From your client area, open the service concerned: the Audience measurement section lists the engines available with your plan. Pick one and confirm — the platform creates the tracking site on its shared instances and immediately hands you a code snippet to paste into your site, with no server to run. If no shared engine is offered with your plan, you can still install your own in one click from the Marketplace, on your own VPS.

Audience measurement included with your plan runs on our shared instances: nothing to install or maintain, you get the snippet and your dashboard straight away. Installing from the Marketplace instead puts the engine on your own VPS: your data stays entirely with you and the configuration is yours, in exchange for the server resources and the maintenance you take on. Which shared engines are offered depends on your plan — your client area shows the ones open to you — while installing on your VPS remains possible in every case.

The useful criterion is what you are trying to measure. Umami and Plausible stick to the essentials — cookie-free, a single-page dashboard, a light server footprint: the right pick for tracking traffic on a showcase site. Matomo is a full suite (segments, e-commerce, heatmaps, GDPR compliance tooling) for when audience analysis becomes a job of its own, while PostHog targets product analytics (conversion funnels, session replay, feature flags, A/B testing) and in return needs a markedly beefier server. Your client area shows which engines are open to your plan, and a site already being tracked keeps working even if its engine stops being offered.

The snippet shown in your client area goes into your site's HTML, right before the `</head>` tag, on every page you want measured — in a CMS, through the theme's 'header code' field or an extension made for that. Publish, clear your page cache, then open your site in another tab: the visit should show up on the engine's dashboard. If nothing comes through, check that the snippet really is in the published page's source and that no cache or blocker is stripping it.

Yours. By default ServOrbit uses the time zone of the country on your account: a customer in Saudi Arabia reads renewals, tickets and activity logs in Riyadh time (UTC+3), not in server time. You can pick a different zone under My account → Appearance → Time zone — handy if you live outside your billing country, or if your country spans several zones (United States, Canada, Spain, Portugal). The setting applies everywhere: on screen and in the emails we send you, so a renewal reminder states the same time as the service page. If your device is set to a different zone than your account, the screen tells you and offers to adopt it in one click — but nothing is applied without your say-so, so your dates don't shift every time you travel.

ServOrbit lets you group several services (domains, hosting, VPS) under a single account. Shared access — acting on a client's account from your own session — is not currently available. For structured per-client management, the Agency Area lets you create or invite your clients' accounts, track their services and place orders for them. For any advanced multi-client access setup, open a ticket from your client area so that an advisor can assess the best organisation for your agency.

The ServOrbit client area is currently linked to one access per account. If you need to delegate access to a team member or contractor, contact support via a ticket from your client area to find out the options available for your situation. Role-based and sub-user management is a planned development area for the platform.

Yes, two-factor authentication is available from your account security settings. Once enabled, an additional confirmation — a code sent by email or via an authenticator app depending on your configuration — is required at each login. We recommend activating it to protect access to your services, especially if your account manages multiple products or sensitive data.

Sign in to your client area, then go to "My account". Your email address is shown there as read-only, because it is your account's identity: click "Request the change" to send a request, which our team verifies before making the change. Until the change is made, the old address remains active. For any question, contact support via [email protected].

To close your account, go to "My account", "Sensitive actions" section, then choose "Delete my account": deletion is protected by a double confirmation (password and a code sent by email). Before closing, download your invoices and export your data (files, databases) from cPanel or your VPS, as deletion is permanent. In accordance with the GDPR, you can also write to us at [email protected] to exercise your right to erasure or to data portability.

Log in to your ServOrbit client area, then go to your account security settings. Select the option to enable two-factor authentication (2FA) and scan the displayed QR code with a compatible TOTP app such as Google Authenticator, Authy, or a password manager that supports TOTP. Enter the six-digit code generated by the app to confirm activation. Once 2FA is enabled, this code will be required at every login, significantly strengthening the security of your account.

You can change your hosting plan from your ServOrbit client area, in the management section of your current service. Your data is preserved during the change: the migration is carried out by the ServOrbit team following procedures specific to each plan. For upgrades, the migration is generally transparent and may require a short scheduled maintenance window. It is recommended to back up your files and databases before any plan change operation, even though the process is designed to be lossless.

It is not currently possible to add a billing contact separate from the account holder. Invoice notices are sent to your account email address, without the invoice attached: they invite you to download it from your client portal, under My Orders, from where you can forward it to your accounting team yourself. To have these notices sent to another address, request a change of the account email from My account (“Request the change”): since this address is also your login, the change is verified by our team. On a Company account, however, the company shown on the invoice (name, address, tax IDs) is managed under My billing companies.

Expiry reminders are sent automatically to your account email address, before each service's due date (domains, hosting, VPS). You can adjust your notification preferences from your client area, under My account → Preferences. If you no longer wish to receive certain types of emails, update your preferences or contact our support team.

No, not at this time: the ServOrbit client area does not let you generate API tokens to access your account from a script or an integration. Viewing your services, creating tickets and retrieving your invoices are done from the client area. If this need matters to you, let us know via [email protected].

Not in that form: a client area currently corresponds to a single login, with no secondary contacts or permissions limited to specific sections. Even so, do not share your password: open a ticket from your client portal to work out with support the solution that fits your situation. If your contractor is an agency with a ServOrbit Agency Space, it can invite you to attach your account to its portfolio so it can follow your services and order on your behalf; nothing switches over without your consent, and the invitation spells out what the agency will see and what changes for you.

Your client area dashboard shows all your services with their expiry dates and statuses. E-mail reminders are sent to you several times before the due date; you manage them in your account notification preferences (“Renewal reminders”). If a service is in its grace period after expiry, its status clearly indicates it; access your area directly at servorbit.com/en/client-area.

Your invoices are available from "My Orders" in your client area: open the order you want, then click "Download the invoice" to get the PDF, available once the order is paid. Purchase and renewal invoices are all listed there, with their date, reference and status. Credits are not downloadable documents: you can view them under "My Credits". If you need a full export for your accounting, download each invoice individually.

At the due date, a service that has not been renewed becomes expired, then, after a grace period, it is suspended: it remains visible in your client area and is no longer active, but its data is kept and you can still renew it. After a further period without payment, the service is terminated and associated data (files, databases, configurations) are permanently deleted. There is no automatic renewal: from your client area, the “Renew” button creates an order to pay. Reminder emails are sent to you several times before the due date.

All invoices generated since your ServOrbit account was opened are available in your client area, under "My Orders". If your services were transferred from another provider, invoices prior to the transfer remain with the previous provider: only invoices issued by ServOrbit after the takeover appear in your area. For any question about your history or a missing document, contact us at [email protected].

Recent login history is not currently available in your client area. To protect your account, you can change your password and enable two-factor authentication (2FA) from "My account". If you notice any activity you do not recognise, change your password immediately, enable two-factor authentication and contact our support.

Go to your client area, under **My billing companies** (reserved for Business accounts). There you can enter or update the billing address, the company name and, for a Moroccan company, the ICE. This information will appear on your next orders; orders and invoices already issued are not changed. To correct an invoice already issued, open a ticket quoting its number.

Single sign-on via an external provider (OIDC, Zitadel, Keycloak…) is not currently available on the ServOrbit client area, whatever your plan. You sign in with your email address and password, and you can strengthen your account security by enabling two-factor authentication (2FA) from "My account". Contact support if this need matters to your organisation.

In “My account”, “Security” section, choose an authenticator app (QR code) or the email code, confirm your password, then enter the verification code. Keep the recovery codes shown at the end: they are displayed only once. Step by step: Enable two-factor authentication (2FA).

Yes. ServOrbit invoices are always issued in Moroccan dirhams (MAD), whatever display currency you choose on the site: there is nothing you need to do. For any question about your invoices, contact our support at [email protected]. Note that payment receipts always reflect the currency actually charged in the transaction — US dollars (USD) for a PayPal payment.

Yes, it is possible to change the primary domain of a cPanel hosting plan, but this operation requires intervention from our technical team as it involves reconfiguring the cPanel account at the server level. Open a ticket from your client area specifying the old and new domain; your files and databases will be preserved. Expect a brief downtime (a few minutes) during the migration.