Refund policy

What is refundable, and what is not

Given their nature, services with immediate performance — in particular the registration of domain names — cannot be subject to any withdrawal once the service has been engaged. For the other services, any refund request is examined by the Company on a case-by-case basis, under the conditions provided for on the Site.

Plan changes, add-ons and credit notes

Change of offer and options. The Client may, from their client area, upgrade their offer or options. An upgrade (upgrade) or the addition of an option gives rise to the billing of the prorated difference over the remaining duration of the cycle. A downgrade takes effect at the end of the current cycle (at the next renewal): the Client keeps their offer until the term already paid for, at no charge and with no refund, and may cancel the scheduled downgrade before its due date. The removal of an option billed during the cycle takes effect immediately; the portion already paid and not consumed is then refunded according to the refund policy in force (as account credit). On the other hand, storage resources (disk space) and IP addresses already allocated cannot be reduced during the cycle: technically retained on the server side, they are neither withdrawn nor refunded.

How to submit a request

All requests must be made in writing, from the e-mail address of the account concerned, stating the service and order involved. They are reviewed by MEGALOGI under the conditions set out above.

• Billing and refunds: [email protected]
• Any other question: [email protected]

An approved refund is returned either to the original payment method or as account credit — the method is confirmed when the request is approved.

Where to find the contractual text

This page summarises the contractual refund clauses without altering them. Should the two differ, the contract prevails: see article 8 of the terms of sale.