An order, a renewal or an add-on is only processed once it has been paid. You can pay any pending order from your list of orders.
Pay the order
Open the order
In “My orders”, find the pending order and click “Pay”, or open it and click “Pay the order”.
Deduct a credit if you have one
If you have credits, use “Apply a credit”: the “Amount to pay” is recalculated.
Choose the payment method
Select one of the methods offered; “Change payment method” lets you switch.
Pay
For an online payment, click “Pay now”: you are redirected to the secure payment page. For a bank transfer, click “Got it” and make the transfer, quoting the order reference.
After a transfer, send the proof
On the order, click “I have paid — send my receipt”, attach “Your transfer receipt”, then click “Send my receipt”.
The common pitfall
The payment methods offered depend on the country of the billing company and on the order currency. If one is missing, check the company shown on the order before paying.
If it doesn't work
- The payment failed: no amount was charged, you can try again or choose another method.
- Partial payment received: only the remainder is due, the amount already received is deducted.
