The invoice for each paid order can be downloaded as a PDF from your client area; it is not attached to emails.
Get the invoice
Open your orders
In the menu, click “My Orders”.
Download from the list
On the order's row, click “Invoice”: the PDF downloads.
Or from the order page
Open the order and click “Download the invoice”.
The common pitfall
The “Receipt” is not an accounting invoice: it is a summary for information only. For your accounts, download the “Invoice”.
If it doesn't work
- The button does not appear: the invoice is only issued once the order is paid. Wait a little if the payment has just been made.
- The invoice must be issued in a company's name: check the billing company shown on the order before paying.
- Still no invoice on a paid order: open a ticket from “Support”.
