[{"data":1,"prerenderedAt":228},["ShallowReactive",2],{"seo-verification":3,"support-category-ma-en-revendeur":6,"promo-bar-likely":227},{"google":4,"bing":5},"EycwPY2XMyTkVzas3n1ygeNJFGAH513qrMjfDljzsMQ","",{"items":7,"siblings":157,"self":225},[8,14,19,24,29,34,39,44,49,54,59,64,69,74,79,84,89,93,97,101,105,109,113,117,121,125,129,133,137,141,145,149,153],{"id":9,"category":10,"question":11,"answer":12,"weight":13},31,"revendeur","What is reseller hosting?","Reseller hosting lets you resell and manage hosting for your own clients, under your brand, from a centralized interface.",455,{"id":15,"category":10,"question":16,"answer":17,"weight":18},32,"Who is the reseller offer for?","For agencies, freelancers and integrators who manage multiple clients and want to centralize hosting while keeping the business relationship.",454,{"id":20,"category":10,"question":21,"answer":22,"weight":23},33,"What reseller plans do you offer?","Three Agency plans. Agency S (299 DH\u002Fmonth) for 10 cPanel accounts and Agency M (499 DH\u002Fmonth) for 25 cPanel accounts: each a reseller WHM account with the Reseller space included. Agency Premium, for 50 cPanel accounts, on an unmanaged VPS with the Reseller space: it is ordered through an advisor.",453,{"id":25,"category":10,"question":26,"answer":27,"weight":28},34,"Can I manage my clients under my own brand (white-label)?","Yes, in cPanel. From WHM, you set the logo, menu colour, icon and help links your clients see in their cPanel. The quotes and invoices you issue from the Reseller space carry your legal name and, if you add it, your logo.",452,{"id":30,"category":10,"question":31,"answer":32,"weight":33},119,"What is the Agency Space?","It is the former name of the Reseller space. It opens when your Agency plan is delivered, in your client area, and gathers your WHM's cPanel accounts: you create, suspend and reactivate them and change their package. WHM stays available without a password from your client area.",451,{"id":35,"category":10,"question":36,"answer":37,"weight":38},120,"Does ServOrbit collect my clients' payments?","No. Your clients pay you directly, by bank transfer or by the method you show on your invoices, and you record in the Reseller space what has been paid. ServOrbit bills you for your pack and takes nothing from what your clients pay you.",450,{"id":40,"category":10,"question":41,"answer":42,"weight":43},35,"How do I bill my own clients?","You set your prices, and your Reseller space includes billing: quotes, invoices, credit notes and receipts in your name, linked to each client's record. On our side, we bill you for your reseller plan and whatever you order on your account, at the public price.",449,{"id":45,"category":10,"question":46,"answer":47,"weight":48},36,"Is support included for resellers?","Infrastructure-level support is included. You remain the support contact for your end clients, with our team as a technical backup when needed.",448,{"id":50,"category":10,"question":51,"answer":52,"weight":53},360,"Can I resell VPS to my clients, or is the reseller offer limited to web hosting only?","The reseller offer covers web hosting: the cPanel accounts you create for your clients from WHM. Agency S and Agency M run on our shared hosting; Agency Premium puts your WHM on an unmanaged VPS and is ordered through an advisor. To provide a VPS to a client, order it from your client area, on your account, at the public price, with no price or discount specific to resellers. You re-bill it at the price you set, from the Reseller space or with your own tool. To discuss it, write to sales@servorbit.com.",138,{"id":55,"category":10,"question":56,"answer":57,"weight":58},396,"How can I track my clients' service expiration dates from the ServOrbit Agency Portal?","Your plan and the domains bought on your account appear in your client area with their due dates, and reminders are emailed before each one. Your clients' cPanel accounts have no due date with us. In the Reseller space, a recurring invoice linked to a client's cPanel account follows the end of the period they paid you for and prepares a draft before that date.",103,{"id":60,"category":10,"question":61,"answer":62,"weight":63},412,"Can I create a custom ordering portal for my clients?","No. ServOrbit does not offer an ordering portal in your brand. Your clients go through you: you create their cPanel accounts from WHM or the Reseller space, and you bill them from the Reseller space, or with your own tool if you prefer.",102,{"id":65,"category":10,"question":66,"answer":67,"weight":68},413,"Can I offer free migrations to my clients as part of my reseller plan?","Assisted migrations by our team are included for hosting accounts on Business and Pro plans, regardless of who owns the account. If you order an eligible hosting plan for a client, the migration is covered. On the other plans, Solo included, the \u003Ca href=\"\u002Fen\u002Fwhy\u002Fmigrations\">migration assistant\u003C\u002Fa> (domain transfer and cPanel account restoration) remains included; for bulk migrations, contact us.",101,{"id":70,"category":10,"question":71,"answer":72,"weight":73},460,"Can I order domains for my clients directly from the Agency Space?","Not from the Reseller space, which manages cPanel accounts. You order domains from your client area, on your account and at the public price, and you enter the registrant of each domain.",42,{"id":75,"category":10,"question":76,"answer":77,"weight":78},461,"How do I upgrade to a higher Agency plan as my client portfolio grows?","Upgrading is done from your client space: select the target Agency plan and the upgrade is applied without recreating your existing cPanel accounts. Your clients experience no downtime and the additional resources (storage, accounts) become available immediately. If you are unsure which plan suits your volume, the sales team can provide a quote via the \u002Fcontact form.",41,{"id":80,"category":10,"question":81,"answer":82,"weight":83},478,"Can I invoice my reseller clients in Moroccan dirham and manage their renewals in bulk?","Yes. From the Reseller space, you issue quotes and invoices in your own name, in Moroccan dirhams (MAD), and a recurring invoice prepares the one for each period. You can also bill with your own tool if you prefer. Your own purchases from ServOrbit are invoiced in Moroccan dirhams, and bulk renewal of them is not available: each due date is settled through its renewal order. For large operations, write to support@servorbit.com.",24,{"id":85,"category":10,"question":86,"answer":87,"weight":88},575,"Can I configure a custom sender address for my clients' emails from my reseller hosting?","Yes. Through WHM, you assign each client cPanel account its own mail domain with dedicated SPF and DKIM records managed from the account's DNS zone. Each client then sets their sender address in cPanel or in their application. Emails go out under the client's own domain, not yours, protecting each sender's reputation independently. For advanced configuration, reach our team at support@servorbit.com.",1,{"id":90,"category":10,"question":91,"answer":92,"weight":88},645,"Can I resell .ma domains to my own clients from the Agency Space?","Yes, by ordering them from your client area, on your own account. Your clients do not need to register on ServOrbit. Managing the registrant contact and uploading the supporting document required by ANRT remain your responsibility as an agency: you handle them from the domain's detail page in your client area. For ANRT documentary requirements (national ID, passport, ICE\u002FRC), see our \u002Fdomaine-ma page or contact support@servorbit.com.",{"id":94,"category":10,"question":95,"answer":96,"weight":88},659,"Can I renew several .ma domains for my clients in a single operation from the agency space?","No, not at this time. Each renewal is paid from your client area, through the renewal order created before the due date. For large operations, our sales team can assist you via support@servorbit.com. The ANRT supporting document is only required at registration, not at renewal.",{"id":98,"category":10,"question":99,"answer":100,"weight":88},775,"How do I manage SSL certificates for my clients with a ServOrbit reseller plan?","On all cPanel accounts in your ServOrbit reseller plan, Let's Encrypt is enabled by default: the SSL certificate is issued and renewed automatically for each domain correctly pointing to the server, with no action required from you or your clients. From WHM, you can check the certificate status for all your accounts under *SSL\u002FTLS* → *Manage SSL Hosts* and force a renewal if needed. To install a paid OV or EV certificate on a specific client account, use the *SSL\u002FTLS* section of that account's cPanel or open a ticket from your client area.",{"id":102,"category":10,"question":103,"answer":104,"weight":88},829,"How do you delegate cPanel access to an end client from WHM?","From WHM (your reseller console), create a cPanel account in your client's name: choose their username, their domain and their resource package (disk space, emails, databases). The client receives their cPanel credentials and manages their site independently, without access to your WHM or to other clients' accounts. You retain visibility over all accounts and can adjust resources at any time.",{"id":106,"category":10,"question":107,"answer":108,"weight":88},861,"How do I create a new cPanel account for a client from the reseller WHM?","From your WHM interface, go to Account Functions → Create a New Account: enter the domain, username, password, and select the resource package to assign (disk space, email accounts, databases). Confirm and WHM automatically generates the client's cPanel account and configures the associated DNS zone. The client can then log in to their cPanel independently, without access to your WHM or other clients' accounts.",{"id":110,"category":10,"question":111,"answer":112,"weight":88},997,"Can I bill my clients under my own brand for hosting managed by ServOrbit?","Yes. The quotes and invoices you issue from the Reseller space carry your legal name and, if you add it, your logo: you are the issuer, and ServOrbit issues no invoice to your clients. You can also bill with your own tool if you prefer. The invoices we issue for your plan are addressed to you and carry our name.",{"id":114,"category":10,"question":115,"answer":116,"weight":88},998,"How do I manage automatic renewals for my entire reseller client portfolio from a single dashboard?","Your client area lists your plan and the domains bought on your account, with their due dates. There is no automatic renewal to switch on: before each due date, reminders are emailed and a renewal order to pay is created. Your clients' cPanel accounts have no due date with us. Bulk renewal is not available; for large operations, write to support@servorbit.com.",{"id":118,"category":10,"question":119,"answer":120,"weight":88},1118,"Can I bring over a hosting portfolio from another reseller or provider?","Yes. The migration wizard lets you consolidate the transfer of your domains (by EPP code) and cPanel accounts into one guided order. This wizard is included with every reseller plan, and end-to-end handling by our team is included too if you prefer our team to take care of it. The transition is prepared on our servers before any DNS change: your sites stay online with the previous provider until the switch. For personalised support on a large portfolio, write to us at sales@servorbit.com.",{"id":122,"category":10,"question":123,"answer":124,"weight":88},1122,"How do I receive an alert when a service in my client portfolio is approaching expiry?","For what you buy from us, your plan and your domains, automatic reminders are emailed before each due date, and the renewal order is paid from your client area. Your clients' cPanel accounts have no due date with us: those dates are yours. In the Reseller space, a recurring invoice linked to a client's cPanel account follows its date and prepares a draft before each due date. You can also track those dates in your own tool.",{"id":126,"category":10,"question":127,"answer":128,"weight":88},1133,"How does the ServOrbit reseller program work and what margins can I set?","The ServOrbit reseller offer gives you a WHM account in which you create and manage your clients' cPanel accounts. With Agency S and Agency M, it runs on our shared hosting, whose server and infrastructure we operate; with Agency Premium, ordered through an advisor, it runs on an unmanaged VPS that you administer. You pay for a pack sized in cPanel accounts, and you freely set your selling prices: ServOrbit takes nothing from what your clients pay you. The commercial relationship stays in your hands, and the Reseller space lets you issue quotes and invoices in your name.",{"id":130,"category":10,"question":131,"answer":132,"weight":88},1161,"How do I place orders for my clients from the Agency Space and pay in Moroccan dirham?","You order from your client area, on your own account: hosting, domains, VPS. Invoicing between ServOrbit and you is in Moroccan dirhams (MAD), tax exclusive (VAT excluded), with VAT at 20%. You pay by Bank card, PayPal, CIH Bank and Bank transfer. The financial relationship with your own client stays with you: you set your prices and issue your own invoices. For large orders, our sales team can help via support@servorbit.com.",{"id":134,"category":10,"question":135,"answer":136,"weight":88},1175,"How do I invoice a Moroccan client in dirhams from the ServOrbit reseller area in compliance with Moroccan tax regulations?","From the Reseller space. First fill in your issuer profile: your legal name, your address and your tax identifiers (ICE, IF, RC). Without them, no invoice is issued. You then draw up the invoice in Moroccan dirhams (MAD), with the VAT rate of each line and continuous numbering. You can also bill with your own tool if you prefer. Complying with tax rules remains your responsibility: if in doubt, ask your accountant.",{"id":138,"category":10,"question":139,"answer":140,"weight":88},1198,"As a Morocco-based ServOrbit reseller, how does VAT apply when I resell to Moroccan customers?","ServOrbit applies Moroccan VAT at a rate of 20% to all of its orders, including resellers' orders: there is no VAT-free invoicing for resellers, and only an exemption that is substantiated and approved by our team can apply. As a Moroccan reseller, you must apply the Moroccan VAT in force on your own client invoices and remit it to the DGI. Consult a certified accountant about your filing regime, and contact support@servorbit.com if you need proof of your ServOrbit purchases.",{"id":142,"category":10,"question":143,"answer":144,"weight":88},1316,"When a vulnerability hits the web server or the operating system, do I need to act on my reseller clients' cPanel accounts?","Not for the server itself: on the reseller plan, the operating system, the web server and the platform services are maintained by our team, and your WHM access does not give you control over them. Your part covers what is installed inside the accounts: your clients' CMS, extensions and themes, to be kept up to date from their cPanel. A VPS you manage for a client, on the other hand, is unmanaged: its patches are yours to apply, unless you have subscribed to the VPS administration option. To find out whether an announced vulnerability affects the platform, write to support@servorbit.com.",{"id":146,"category":10,"question":147,"answer":148,"weight":88},1347,"How can I tell which PHP version each of my reseller clients is running?","In WHM, the MultiPHP Manager tool lists your domains with the PHP version of each one, and lets you change it per domain or in bulk. Use it to spot sites left on an older version before it stops being maintained, and warn the client before changing it: a plugin or theme may not follow. If the tool does not appear in your WHM, write to support@servorbit.com.",{"id":150,"category":10,"question":151,"answer":152,"weight":88},1454,"Which accesses should I ask a new client for before taking over the management of their site?","Before any work, ask for three accesses in the client's name: the registrar where the domain is registered, the DNS zone if it lives elsewhere, and the current hosting, together with the site's administration. Prefer a named or delegated account over sharing the client's own password, and check that the client remains the holder of their domain. Record in writing what you received, so you know what to hand back at the end of the engagement.",{"id":154,"category":10,"question":155,"answer":156,"weight":88},1462,"One of my reseller clients asks whether their website complies with accessibility rules: what should I tell them?","Accessibility depends on the website itself (theme, contrast, alternative texts, forms, keyboard navigation), not on the server hosting it: a hosting plan neither makes a site accessible nor prevents it from being so. Depending on the country of its visitors and its activity (online sales in particular), legal obligations may apply to your client, which should be checked with legal counsel. Suggest an audit of the site, have the theme and content fixed, and keep a record of what was reviewed. 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