[{"data":1,"prerenderedAt":162},["ShallowReactive",2],{"seo-verification":3,"support-category-en-hebergement":6},{"google":4,"bing":5},"EycwPY2XMyTkVzas3n1ygeNJFGAH513qrMjfDljzsMQ","",{"items":7,"siblings":113,"self":161},[8,14,19,24,29,34,39,44,49,54,59,64,69,74,79,84,89,94,99,103,108],{"id":9,"category":10,"question":11,"answer":12,"weight":13},18,"hebergement","Is SSL really free?","Yes, all our hosting plans include a free Let's Encrypt SSL certificate that renews automatically. HTTPS is enabled as soon as your site goes live.",990,{"id":15,"category":10,"question":16,"answer":17,"weight":18},14,"Which hosting plan should I choose?","Start (199 DH\u002Fyear) is suitable for a showcase site, Business (399 DH\u002Fyear — recommended) for SMEs with several sites and mailboxes, and Pro (799 DH\u002Fyear) for demanding projects. Compare the resource details on the Web Hosting page.",980,{"id":20,"category":10,"question":21,"answer":22,"weight":23},22,"How do I migrate my existing website?","We offer an assisted migration service (available on Business and Pro). Our team transfers your website, emails and databases with no service interruption.",960,{"id":25,"category":10,"question":26,"answer":27,"weight":28},17,"Can I host WordPress?","Absolutely. cPanel includes Softaculous to install WordPress in one click. Our Business and Pro plans are particularly well suited to WordPress.",955,{"id":30,"category":10,"question":31,"answer":32,"weight":33},21,"Are my resources (storage, traffic) guaranteed?","Yes, and we publish the numbers — which is uncommon in this market. Every account runs in its own CloudLinux container: a busy neighbour can never take resources from you. Start gets 1 CPU core, 2 GB of memory and 20 PHP requests served concurrently; Business 2 cores, 4 GB and 30 requests; Pro 4 cores, 6 GB and 50 requests. On top of that: disk space (50, 150 or 300 GB) and a per-plan file count (250,000 to 1 million). These are per-account ceilings, not reservations: you don't pay for idle capacity, and nothing stops you reaching them when your traffic calls for it.",895,{"id":35,"category":10,"question":36,"answer":37,"weight":38},13,"What is the difference between the hosting plans?","The Start plan is suitable for a single site with moderate traffic. Business is recommended for SMEs with several sites and emails. Pro offers high resources for demanding projects.",483,{"id":40,"category":10,"question":41,"answer":42,"weight":43},15,"Do you use cPanel?","Yes, all our web hosting plans include cPanel, as well as Softaculous to install WordPress and many applications in one click.",481,{"id":45,"category":10,"question":46,"answer":47,"weight":48},16,"How many sites can I host?","The number of sites allowed depends on your plan: only one on the entry-level offer, several on the higher offers. The details per plan are shown on the Web Hosting page.",480,{"id":50,"category":10,"question":51,"answer":52,"weight":53},131,"Do I need a domain to order a hosting plan?","Yes: hosting is always tied to a domain. In your cart, choose one of the two options for your hosting plan — register a new domain with us, or enter a domain you already own (you'll then point it to your hosting). Without a linked domain, the order cannot be completed.",479,{"id":55,"category":10,"question":56,"answer":57,"weight":58},19,"Can I upgrade my hosting plan?","Yes, you can move up to a higher plan at any time from your client area. The difference is calculated on a pro rata basis.",476,{"id":60,"category":10,"question":61,"answer":62,"weight":63},20,"What happens if I switch to a lower plan (downgrade)?","A downgrade takes effect at the end of the current cycle, at the next renewal: the Client keeps their current offer until the term already paid for, at no charge and with no refund, and may cancel the scheduled downgrade before its due date. (see article 8 of the General Terms and Conditions of Sale).",475,{"id":65,"category":10,"question":66,"answer":67,"weight":68},23,"What happens at the end of the subscription?","You receive reminders 30, 15 and 7 days before expiry. If you don't renew, your account is suspended and then deleted after a grace period. We export your data on request.",472,{"id":70,"category":10,"question":71,"answer":72,"weight":73},184,"Can I buy a control panel license for my own server?","Yes. You can buy a standalone license — Plesk (Web Admin, Web Pro, Web Host) or cPanel\u002FWHM — for your VPS or dedicated server, without taking out hosting with us. You choose the edition, provide your server's IP address, and receive your activation code. See the Plesk Licenses and cPanel\u002FWHM Licenses pages.",471,{"id":75,"category":10,"question":76,"answer":77,"weight":78},185,"Plesk or cPanel\u002FWHM: what's the difference when choosing my license?","Plesk runs on Linux AND Windows, offers a unified interface and is billed per edition (number of domains); it's the choice for Windows or a developer\u002Fagency profile. cPanel\u002FWHM is Linux-only, separates administration (WHM) from the client area (cPanel) and is billed per number of accounts; it's the standard for large-scale shared hosting. Both are available on our Licenses pages.",470,{"id":80,"category":10,"question":81,"answer":82,"weight":83},186,"Which Plesk edition should I choose based on my number of domains?","Web Admin handles up to 10 domains (single-site server or a few sites), Web Pro up to 30 domains with tools for developers and agencies, and Web Host an unlimited number of domains for hosts and resellers. Web Pro and Web Host can include CloudLinux to isolate accounts. Full details are on the Plesk Licenses page.",469,{"id":85,"category":10,"question":86,"answer":87,"weight":88},187,"How does a license tied to my server's IP work?","The license is bound to the public IP address of the server on which you install it. You provide this IP when ordering, then you install the activation code received by email. If your server's IP changes, contact support to re-bind the license.",468,{"id":90,"category":10,"question":91,"answer":92,"weight":93},188,"What are CloudLinux, Imunify360 and JetBackup?","CloudLinux isolates each account in its own environment (LVE technology) so that a resource-hungry site doesn't penalize the others; Imunify360 is a server security suite (application firewall, antivirus, automatic patching); JetBackup automates backups and one-click restore. These modules complement cPanel\u002FWHM and are ordered as server licenses (cPanel\u002FWHM Licenses page).",467,{"id":95,"category":10,"question":96,"answer":97,"weight":98},189,"Can you install Plesk or cPanel automatically on a ServOrbit VPS?","Yes. If you order a Cloud VPS from us, the panel can be installed automatically — you don't have to enter the IP manually or apply the key yourself. On a server you already own, you provide its IP address and install the key we supply.",466,{"id":100,"category":10,"question":101,"answer":102,"weight":95},315,"Can I block AI crawlers from scraping sites hosted on your platform?","Yes, you have several levels of control. The simplest is to add directives to your robots.txt file: the main AI training crawlers declare that they respect this file (OpenAI's GPTBot, Common Crawl's CCBot, Google's Google-Extended), even though none are legally required to do so. For stricter blocking, Cloudflare — included with our hosting — offers WAF rules and User-Agent filtering that actively block requests, even from bots that might ignore robots.txt. On VPS, you can go further with Nginx rules or iptables. Our support team can guide you to the right configuration.",{"id":104,"category":10,"question":105,"answer":106,"weight":107},323,"What happens to my websites if PHP 8.2 reaches end of life after December 2026?","Once PHP 8.2 reaches end of life on December 31, 2026, no further security patches will be released, leaving your applications exposed to any vulnerabilities discovered afterward. Popular frameworks and plugins such as Laravel and WordPress will gradually drop PHP 8.2 compatibility. It is strongly recommended to migrate to PHP 8.3 or 8.4 before that date to keep your environment secure and fully supported.",181,{"id":109,"category":10,"question":110,"answer":111,"weight":112},379,"Is my Linux server secure by default after provisioning?","No. A freshly provisioned Linux server exposes SSH password authentication on port 22 by default, has no active firewall and leaves unnecessary services listening. The minimum hardening steps are: disable SSH password authentication and allow only keys (`PasswordAuthentication no` in `\u002Fetc\u002Fssh\u002Fsshd_config`), change the SSH port or protect it with a filter, enable `ufw` or `firewalld` to block all ports except those needed (22 SSH, 80 HTTP, 443 HTTPS), disable unnecessary services with `systemctl disable`, and automate security updates via `unattended-upgrades` (Debian\u002FUbuntu) or `dnf-automatic` (AlmaLinux\u002FRocky). These steps reduce the attack surface of an internet-facing server by 90%.",125,[114,117,119,123,127,131,134,138,141,144,148,151,155,158],{"slug":115,"label":116,"count":9},"domaines","Domains",{"slug":10,"label":118,"count":30},"Web Hosting",{"slug":120,"label":121,"count":122},"emails","Professional Email",11,{"slug":124,"label":125,"count":126},"revendeur","Reseller",9,{"slug":128,"label":129,"count":130},"vps","Cloud VPS",34,{"slug":132,"label":133,"count":122},"dedicated","Dedicated Servers",{"slug":135,"label":136,"count":137},"ssl-securite","SSL & Security",12,{"slug":139,"label":140,"count":126},"sauvegardes","Backups",{"slug":142,"label":143,"count":126},"migration","Migration",{"slug":145,"label":146,"count":147},"paiement","Payment & Billing",10,{"slug":149,"label":150,"count":30},"compte","Account & Client Area",{"slug":152,"label":153,"count":154},"marketplace","Marketplace",202,{"slug":156,"label":157,"count":126},"support","Support",{"slug":159,"label":160,"count":15},"general","General",{"slug":10,"label":118,"count":30},1786187250605]