[{"data":1,"prerenderedAt":91},["ShallowReactive",2],{"seo-verification":3,"marketplace-app-en-chatwoot":6},{"google":4,"bing":5},"EycwPY2XMyTkVzas3n1ygeNJFGAH513qrMjfDljzsMQ","",{"slug":7,"name":8,"description":9,"phase":10,"docsUrl":11,"logo":12,"github":13,"tagline":14,"longDescription":15,"features":16,"useCases":24,"steps":34,"faq":53,"specs":72,"compatibleOs":82,"relatedApps":83,"relatedPosts":84,"category":85},"chatwoot","Chatwoot","Open-source omnichannel customer support platform — live chat, email, WhatsApp, Telegram and social in one interface, self-hosted on your VPS.",1,"https:\u002F\u002Fservorbit.com\u002Fblog\u002Fself-host-chatwoot-vps","https:\u002F\u002Fcdn.jsdelivr.net\u002Fgh\u002Fselfhst\u002Ficons\u002Fsvg\u002Fchatwoot.svg","https:\u002F\u002Fgithub.com\u002Fchatwoot\u002Fchatwoot","Self-hosted customer support hub — live chat, email, WhatsApp and social media in one open-source inbox.","Chatwoot is an open-source omnichannel customer support platform (MIT, 34 k+ stars, v4.16.0) that brings all your customer conversations — live chat, email, WhatsApp, Telegram, Facebook Messenger, Twitter\u002FX DMs and Instagram — into a single shared inbox. Your support team collaborates on tickets, assigns conversations to agents, sets up automated workflows and tracks response times, all without paying per-agent SaaS fees.\n\nDeployed on a ServOrbit VPS, Chatwoot gives your business full ownership of customer data and conversation history. The stack runs as four Docker containers: a PostgreSQL 15 database, Redis 7 cache, a Rails web server and a Sidekiq background worker. First-boot migration runs automatically; the admin account is created through the web UI on the first visit.\n\nChatwoot integrates natively with WhatsApp Business API, Twilio SMS, email (IMAP\u002FSMTP), Slack, GitHub Issues and dozens of other channels via its open API. For developers, the REST and WebSocket APIs let you build custom integrations, trigger automation from external tools or embed the live-chat widget into any website with a single JavaScript snippet.",[17,18,19,20,21,22,23],"Omnichannel shared inbox — email, live chat, WhatsApp, Telegram, Facebook and Twitter DMs all in one dashboard.","Embeddable live-chat widget — add a customisable chat bubble to any website with a 2-line JavaScript snippet.","Canned responses and automation rules — auto-assign conversations, send first-response templates and route by language or keyword.","Team collaboration — internal notes, conversation assignment, mentions and team queues visible to all agents in real time.","Built-in CRM — contact profiles with conversation history, custom attributes and labels.","REST API and webhooks — integrate with Zapier, n8n, Activepieces or your own backend.","MIT licence — no per-agent pricing, no data sent to a third-party cloud, full self-hosted data sovereignty.",[25,28,31],{"title":26,"body":27},"Customer support for web agencies and SaaS","Replace Intercom or Zendesk with a self-hosted shared inbox. Your team answers live-chat questions from the website, email threads and WhatsApp messages from the same screen. Canned responses handle repeat questions; automation rules route conversations to the right agent by language or product area.",{"title":29,"body":30},"E-commerce support","Connect your WooCommerce or PrestaShop store's contact form and WhatsApp Business number to Chatwoot. Every order inquiry, refund request and complaint lands in one queue, assigned to the right team member. Response time SLAs are tracked per inbox — no message gets lost.",{"title":32,"body":33},"Internal helpdesk","Use Chatwoot as an internal IT or HR helpdesk. Employees submit requests via the embedded widget on the intranet; the support team manages, escalates and resolves tickets in one interface with full conversation history, notes and audit trail.",[35,38,41,44,47,50],{"title":36,"body":37},"Order a ServOrbit VPS","Chatwoot's Rails server and Sidekiq worker need at least 2 GB RAM (4 GB recommended for teams over 10 agents). Ubuntu 24.04 with Docker is the fastest path. Open ports 80 and 443 for the reverse proxy — Chatwoot itself listens on port 3000 internally.",{"title":39,"body":40},"One-click deploy from the marketplace","Open your ServOrbit control panel, go to Marketplace → Collaboration & Productivity → Chatwoot, and click Deploy. Docker pulls `chatwoot\u002Fchatwoot:latest` and starts the stack: PostgreSQL, Redis, the web server and the Sidekiq worker. The first boot runs database migrations automatically — allow 60–90 seconds.",{"title":42,"body":43},"Create your admin account","Navigate to `http:\u002F\u002F\u003Cyour-vps-ip>:3000`. Chatwoot shows a first-run setup wizard: enter your name, email and password. This account becomes the super admin. You can invite additional agents and create teams from the Settings panel.",{"title":45,"body":46},"Set the FRONTEND_URL and configure HTTPS","Point your domain to the VPS (A record → VPS IP). Add a reverse proxy (Nginx or Caddy) forwarding port 80\u002F443 to `localhost:3000`. Set `FRONTEND_URL=https:\u002F\u002Fsupport.your-domain.com` in your `.env` file and restart the web container. Chatwoot uses this URL for OAuth redirects, email links and the embeddable widget.",{"title":48,"body":49},"Add your first inbox","In Chatwoot's Settings → Inboxes, click Add Inbox. Choose Website (for live chat), Email (SMTP\u002FIMAP) or a messaging channel like WhatsApp Cloud API or Telegram. For website chat, copy the generated JavaScript snippet and paste it into your site's `\u003Chead>`. Visitors see the chat bubble immediately.",{"title":51,"body":52},"Invite agents and set up automation","Go to Settings → Agents and send email invites. In Settings → Automation, create rules to auto-assign conversations (e.g., WhatsApp → Morocco team, email → billing team) and send first-response messages outside business hours. Chatwoot queues the Sidekiq worker handles all async jobs — email delivery, webhook triggers and notification pushes.",[54,57,60,63,66,69],{"q":55,"a":56},"What is Chatwoot?","Chatwoot is an open-source omnichannel customer support platform (MIT, v4.16.0) that consolidates live chat, email, WhatsApp, Telegram and social media messages into a single shared inbox. Self-hosted on your VPS, it gives your team full data ownership and no per-agent SaaS billing.",{"q":58,"a":59},"How much RAM does Chatwoot need?","The Chatwoot stack (Rails server + Sidekiq worker + PostgreSQL + Redis) idles around 1.2 GB RAM. A 2 GB VPS is the minimum for production; 4 GB is recommended for teams with more than 10 concurrent agents or high conversation volume.",{"q":61,"a":62},"Does Chatwoot support WhatsApp?","Yes. Chatwoot integrates with the WhatsApp Cloud API (Meta for Developers) and Twilio WhatsApp. You connect your WhatsApp Business number via the Inboxes settings panel. Messages sent to your WhatsApp number appear in the shared inbox alongside live chat, email and other channels.",{"q":64,"a":65},"Can I embed a live-chat widget on my website?","Yes. After creating a Website inbox in Chatwoot, you get a two-line JavaScript snippet. Paste it into your site's \u003Chead> and a customisable chat bubble appears for visitors. Widget colour, greeting message and team name are configurable from the Chatwoot dashboard.",{"q":67,"a":68},"Is a domain name required?","Yes. Chatwoot requires a valid FQDN set as FRONTEND_URL to correctly generate OAuth redirects, email links and the embeddable widget script URL. Without a domain, some features (email integration, OAuth, multi-device notifications) do not work correctly.",{"q":70,"a":71},"Is Chatwoot free to self-host?","Yes. Chatwoot is MIT-licensed open-source software — free to install and self-host with unlimited agents. There are no per-seat fees on the community edition. You pay only for the VPS. Enterprise features (SSO, advanced audit logs, custom roles) are available in the paid cloud plans.",{"ram":73,"cpu":74,"stack":75,"port":81},"2 GB","2 vCPU",[76,77,78,79,80],"Docker","Ruby on Rails","PostgreSQL 15","Redis 7","Sidekiq","3000",[],[],[],{"key":86,"slug":86,"name":87,"objective":88,"icon":89,"color":90},"collaboration","Collaboration & Productivity","Share information and collaborate.","collab","text-indigo-400 bg-indigo-500\u002F10",1785714048201]